Questionnaires: Definition, advantages & examples | QuestionPro (2023)

What is a Questionnaire?

A questionnaire is a research instrument that consists of a set of questions or other types of prompts that aims to collect information from a respondent. A research questionnaire is typically a mix of close-ended questionsandopen-ended questions.

Open-ended, long-form questions offer the respondent the ability to elaborate on their thoughts. Research questionnaires were developed in 1838 by the Statistical Society of London.

The data collected from a data collection questionnaire can be bothqualitativeas well asquantitativein nature. A questionnaire may or may not be delivered in the form of asurvey, but a survey always consists of a questionnaire.

Advantages of a good questionnaire design

• With a survey questionnaire, you can gather a lot of data in less time.
• There is less chance of any bias creeping if you have a standard set of questions to be used for your target audience. You can apply logic to questions based on the respondents’ answers, but the questionnaire will remain standard for a group of respondents that fall in the same segment.
• Surveying online survey software is quick and cost-effective. It offers you a rich set of features to design, distribute, and analyze the response data.
• It can be customized to reflect your brand voice. Thus, it can be used to reinforce your brand image.
• The responses can be compared with the historical data and understand the shift in respondents’ choices and experiences.
• Respondents can answer the questionnaire without revealing their identity. Also, many survey software complies with significant data security and privacy regulations.

Characteristics of a good questionnaire

Your survey design depends on the type of information you need to collect from respondents. Qualitative questionnaires are used when there is a need to collect exploratory information to help prove or disprove a hypothesis. Quantitative questionnaires are used to validate or test a previously generated hypothesis. However, most questionnaires follow some essential characteristics:

• Uniformity:Questionnaires are very useful to collectdemographic information, personal opinions, facts, or attitudes from respondents. One of the most significant attributes of a research form is uniform design and standardization. Every respondent sees the same questions. This helps indata collectionandstatistical analysisof this data. For example, theretail store evaluation questionnaire templatecontains questions for evaluating retail store experiences. Questions relate to purchase value, range of options for product selections, and quality of merchandise. These questions are uniform for all customers.
• Exploratory:It should be exploratory to collect qualitative data. There is no restriction on questions that can be in your questionnaire. For example, you use a data collection questionnaire and send it to the female of the household to understand her spending and saving habits relative to the household income. Open-ended questions give you more insight and allow the respondents to explain their practices. A very structured question list could limit the data collection.
• Question Sequence:It typically follows a structured flow of questions to increase the number of responses. This sequence of questions is screening questions, warm-up questions, transition questions, skip questions, challenging questions, and classification questions. For example, ourmotivation and buying experience questionnaire templatecovers initial demographic questions and then asks for time spent in sections of the store and the rationale behind purchases.

Types & Definitions

As we explored before, questionnaires can be either structured or free-flowing. Let’s take a closer look at what that entails for your surveys.

• Structured Questionnaires:Structured questionnaires collectquantitative data. The questionnaire is planned and designed to gather precise information. It also initiates a formal inquiry, supplements data, checks previously accumulated data, and helps validate any prior hypothesis.
• Unstructured Questionnaires:Unstructured questionnaires collectqualitative data. They use a basic structure and some branching questions but nothing that limits the responses of a respondent. The questions are more open-ended to collect specific data from participants.

Types of questions in a questionnaire

You can use multiple question types in a questionnaire. Using various question types can help increase responses to your research questionnaire as they tend to keep participants more engaged. The best customer satisfaction survey templates are the most commonly used for better insights and decision-making.

Some of the widely usedtypes of questionsare:

• Open-Ended Questions:Open-ended questionshelp collect qualitative data in a questionnaire where the respondent can answer in a free form with little to no restrictions.
• Dichotomous Questions:Thedichotomous questionis generally a “yes/no”close-ended question. This question is usually used in case of the need for necessary validation. It is the most natural form of a questionnaire.
• Multiple-Choice Questions:Multiple-choice questionsare a close-ended question type in which a respondent has to select one (single-select multiple-choice question) or many (multi-select multiple choice question) responses from a given list of options. The multiple-choice question consists of an incomplete stem (question), right answer or answers, incorrect answers, close alternatives, and distractors. Of course, not all multiple-choice questions have all of the answer types. For example, you probably won’t have the wrong or right answers if you’re looking for customer opinion.
• Scaling Questions:These questions are based on the principles of the four measurement scales –nominal, ordinal, interval, and ratio. A few of the question types that utilize these scales’ fundamental properties arerank order questions,Likert scale questions,semantic differential scale questions, andStapel scale questions.
• Pictorial Questions:This question type is easy to use and encourages respondents to answer. It works similarly to a multiple-choice question. Respondents are asked a question, and the answer choices are images. This helps respondents choose an answer quickly without over-thinking their answers, giving you more accurate data.

Types of Questionnaires

Questionnaires can be administered or distributed in the following forms:

• Online Questionnaire: In this type, respondents are sent the questionnaire via email or other online mediums. This method is generally cost-effective and time-efficient. Respondents can also answer at leisure. Without the pressure to respond immediately, responses may be more accurate. The disadvantage, however, is that respondents can easily ignore these questionnaires. Read more about online surveys.
• Telephone Questionnaire:A researcher makes a phone call to a respondent to collect responses directly. Responses are quick once you have a respondent on the phone. However, a lot of times, the respondents hesitate to give out much information over the phone. It is also an expensive way of conducting research. You’re usually not able to collect as many responses as other types of questionnaires, so yoursamplemay not represent the broader population.
• In-House Questionnaire:This type is used by a researcher who visits the respondent’s home or workplace. The advantage of this method is that the respondent is in a comfortable and natural environment, and in-depth data can be collected. The disadvantage, though, is that it is expensive and slow to conduct.
• Mail Questionnaire:These are starting to be obsolete but are still being used in somemarket research studies. This method involves a researcher sending a physical data collection questionnaire request to a respondent that can be filled in and sent back. The advantage of this method is that respondents can complete this on their own time to answer truthfully and entirely. The disadvantage is that this method is expensive and time-consuming. There is also a high risk of not collecting enough responses to make actionable insights from the data.

How to design a Questionnaire

Questionnairedesign is a multistep process that requires attention to detail at every step.

Researchers are always hoping that the responses received for a survey questionnaire yield useable data. If the questionnaire is too complicated, there is a fair chance that the respondent might get confused and will drop out or answer inaccurately.

As asurvey creator, you may want to pre-test the survey by administering it to a focus group during development. You can try out a few different questionnaire designs to determine which resonates best with your target audience. Pre-testing is a good practice as the survey creator can comprehend the initial stages if there are any changes required in the survey.

Steps Involved in Questionnaire Design

1. Identify the scope of your research:

Think about what your questionnaire is going to include before you start designing the look of it. The clarity of the topic is of utmost importance as this is the primary step in creating the questionnaire. Once you are clear on the purpose of the questionnaire, you can begin the design process.

2. Keep it simple:

The words or phrases you use while writing the questionnaire must be easy to understand. If the questions are unclear, the respondents may simply choose any answer and skew the data you collect.

3. Ask only one question at a time:

At times, a researcher may be tempted to add two similar questions. This might seem like an excellent way to consolidate answers to related issues, but it can confuse your respondents or lead to inaccurate data. If any of your questions contain the word “and,” take another look. This question likely has two parts, which can affect the quality of your data.

4. Be flexible with your options:

While designing, the survey creator needs to be flexible in terms of “option choice” for the respondents. Sometimes the respondents may not necessarily want to choose from the answer options provided by the survey creator. An “other” option often helps keep respondents engaged in the survey.

5. The open-ended or closed-ended question is a tough choice:

The survey creator might end up in a situation where they need to make distinct choices between open orclose-ended questions. The question type should be carefully chosen as it defines the tone and importance of asking the question in the first place.

If the questionnaire requires the respondents to elaborate on their thoughts, anopen-ended questionis the best choice. If the surveyor wants a specific response, then close-ended questions should be their primary choice. The key to asking closed-ended questions is to generate data that is easy to analyze and spot trends.

6. It is essential to know your audience:

A researcher should know their target audience. For example, if the target audience speaks mostly Spanish, sending the questionnaire in any other language would lower the response rate and accuracy of data. Something that may seem clear to you may be confusing to your respondents. Use simple language and terminology that your respondents will understand, and avoid technical jargon and industry-specific language that might confuse your respondents.

For efficient market research, researchers need a representative sample collected using one of the manysampling techniques, such as a sample questionnaire. It is imperative to plan and define these target respondents based on the demographicsrequired.

7. Choosing the right tool is essential:

QuestionPro is a simple yet advanced survey software platform that the surveyors can use to create a questionnaire or choose from the already existing300+ questionnaire templates.

Always save personal questions for last. Sensitive questions may cause respondents to drop off before completing. If these questions are at the end, the respondent has had time to become more comfortable with the interview and are more likely to answer personal or demographic questions.

Differences between a Questionnaire and a Survey

Read more: Difference between a survey and a questionnaire

Questionnaire Examples

The best way to understand how questionnaires work is to see the types of questionnaires available. Some examples of a questionnaire are:

1. Customer Satisfaction Questionnaire: This type of research can be used in any situation where there’s an interaction between a customer and an organization. For example, you might send a customer satisfaction survey after someone eats at your restaurant. You can use the study to determine if your staff is offering excellent customer service and a positive overall experience.

   USE THIS FREE TEMPLATE

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2. Product Use Satisfaction: You can use this template to better understand your product’s usage trends and similar products. This also allows you to collect customer preferences about the types of products they enjoy or want to see on the market.

   USE THIS FREE TEMPLATE

3. Company Communications Evaluation: Unlike the other examples, a company communications evaluation looks at internal and external communications. It can be used to check if the policies of the organization are being enforced across the board, both with employees and clients.

   USE THIS FREE TEMPLATE

The above survey questions are typically easy to use, understand, and execute. Additionally, the standardized answers of a survey questionnaire instead of a person-to-person conversation make it easier to compile useable data.

The most significant limitation of a data collection questionnaire is that respondents need to read all of the questions and respond to them. For example, you send an invitation through email asking respondents to complete the questions on social media. If a target respondent doesn’t have the right social media profiles, they can’t answer your questions.

Learn More: 350+ Free Survey Examples and Templates